Privacy Policy

Introduction

Ulyxo S.A. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. As a Spanish company operating across the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

The data controller for your personal information is Ulyxo S.A., a company registered in Spain with registration number B55430741. Our registered office is located at Plaza de España 153, Valencia 46958, Spain. For any privacy-related questions or concerns, please contact us at [email protected] or call us at +34 961 115 711.

Data Collection

We collect personal data that you provide to us directly and automatically through your use of our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, postal address, and institutional affiliation
• Professional Information: Job title, department, organisation details, and research interests
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage patterns
• Research Data: Survey responses, research participation data, and related information collected during our research services

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

• Service Delivery: To provide our educational research and survey services (legal basis: contract performance)
• Communication: To respond to your enquiries and provide customer support (legal basis: legitimate interest)
• Research Activities: To conduct surveys and research projects as requested (legal basis: contract performance and consent)
• Website Improvement: To analyse website usage and improve our services (legal basis: legitimate interest)
• Marketing: To send relevant information about our services, with your consent (legal basis: consent)
• Legal Compliance: To comply with legal obligations and protect our rights (legal basis: legal obligation and legitimate interest)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances: with your explicit consent; with service providers who assist us in delivering our services under strict confidentiality agreements; with educational institutions as part of research collaborations when explicitly agreed; to comply with legal obligations or protect our legal rights; and in connection with business transfers, subject to appropriate safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact information and communication records are typically retained for 7 years after the last contact. Research data is retained according to project requirements and ethical guidelines, usually 5-10 years. Website analytics data is retained for 26 months. Marketing data is retained until you withdraw consent or for 3 years of inactivity. We regularly review and delete data that is no longer needed.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, regular security assessments and updates, access controls and staff training, secure data centres and backup systems, and incident response procedures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate across the European Union, your data may be processed in different EU member states. Any transfers outside the EU are conducted with appropriate safeguards, such as adequacy decisions or standard contractual clauses approved by the European Commission. We ensure that any third-party processors provide adequate protection for your personal data.

Children's Privacy

Our services are primarily directed at educational institutions and professionals. We do not knowingly collect personal data from children under 16 years of age without appropriate consent. If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) or the supervisory authority in your EU member state. You can find contact information for EU data protection authorities at https://edpb.europa.eu.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.